May 16th-17th: "Telephone Techniques for the Corporate World" Seminar

Date: May 16th - 17th 2007
Title of Seminar: "Telephone Techniques for the Corporate World"
Venue: Centre for Strategic and Policy Studies, Gadong
About:

• Enlighten participants on ways to handle customer calls with more courtesy, enthusiasm and friendliness
• Cover topics such as mastering the art of managing difficult and aggressive customers and resolving problems successfully
• Teach how to communicate more confidently especially when answering a phone calls

Register by: Saturday, May 12th 2007 ('early bird' discounts available)
Other Info:

• Lunch will be provided during the course, which will end at 5.00pm
• Certificates will be issued upon completion of the course

For more details, call: 245 4945 or visit www.bicpabrunei.com